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An answering service takes a message. Nova does the job — qualifies the lead, captures the booking, and answers questions about your services, prices, and hours. It's an AI receptionist, not a voicemail with a heartbeat.

Nova greets the caller in your business's voice, answers questions about your services, pricing, hours and service area, qualifies the lead, captures the booking with the caller's preferred time, and texts + emails you the full lead with a transcript so you can confirm it — all in one call, 24/7.

No. Nova uses production-grade voice AI — the same class of tech behind every premium audio product launched in 2026. Most callers don't realize they're talking to AI until they're told, which we tell them, by law and by ethics.

Nova is honest. It says “let me have someone reach out,” captures the caller's info and context, sends it to your inbox and SMS, and books a callback. No hallucinated answers, no made-up prices.

Nova answers many calls at the same time. A human receptionist handles exactly one — a 5-call rush at 2pm is the same to Nova as a single 8am call, so nobody gets a busy signal or voicemail. Concurrency is scoped to your plan and raised on request as your volume grows.

Yes — 24/7/365 with no after-hours upcharge. Nights, weekends, holidays, and the overflow you miss during the day are exactly when most businesses lose leads. Nova never closes.

24 hours from signup. We onboard you, train Nova on your website, service catalog and FAQs, set up call forwarding from your existing number, and run a test pass before flipping it live. You can pause or kill it anytime from your dashboard.

Your website, your list of services and prices, your hours and service area, and how you want appointments booked. We ingest your site automatically and confirm the details with you. If it's already on your website, Nova already knows it.

Yes. We slot Nova in front of your existing line via call forwarding. After-hours, on overflow, when you're driving — Nova picks up. During hours your team can still answer first if you want.

None. No new phone, no app to install, no system to rip out. Nova works through call forwarding on the number you already have. If you want the web chat widget too, it's one line of code on your site.

Anytime. Your services, prices and answers update whenever your business changes. On Omnichannel and Agentic Live, our team tunes Nova on an ongoing basis from real call transcripts — she gets sharper the longer she's on your line.

Live calls are answered in English. Spanish-speaking callers can be routed to a Spanish voicemail line that greets them in Spanish, records their message, and delivers it to you transcribed and translated. Additional live languages are on the roadmap and scoped per engagement.

Nova ships with a polished default voice. A custom voice that matches your brand is available on Agentic Live and Enterprise, scoped per engagement. We'll tell you honestly what's possible for your use case before you pay for it.

Three plans plus custom: Reception $299/mo (solo operators), Omnichannel $599/mo (growing teams that book appointments — most popular), Agentic Live $1,200/mo (multi-service and higher volume), and Enterprise (custom). All cheaper than the jobs a missed call costs you. Annual billing saves ~8% and waives setup.

Yes — these are flash pricing rates. Our list rates are higher (Omnichannel $799, Agentic Live $1,699) and these rates will rise for new customers over time. The rate you sign at is the rate you keep — lock it in now and you're grandfathered, even after list prices go up.

Each plan includes a generous minute pool (200 / 600 / 2,000 mins per month). If you exceed it, overage is just $0.49/min — far cheaper than the revenue a single booked job brings in. Most businesses never hit their cap.

Yes — a one-time setup fee that covers the custom build and training of your AI receptionist ($299 / $699 / $1,499 by tier). It is waived entirely when you choose annual billing.

Annual saves you ~8% effective AND waives the setup fee. It is prepaid for the 12-month term — one charge at signup, then nothing until renewal. The discount and the waived setup are what you get in exchange for the commitment.

We don't do a free trial — building and training your custom receptionist takes real onboarding work. Instead you're protected by our guarantee: live in 24 hours or setup is on us, a free re-training month if Nova isn't booking leads, and a refund of your most recent month if she still isn't a fit. See the guarantee below.

Every lead is delivered instantly by text and email — caller name, number, what they wanted, and a full transcript — so it lands in tools you already check. Speed-to-lead in seconds, not the next business day.

Every lead and booking request drops to you instantly by SMS and email, so it works with whatever you already use. Live two-way calendar sync (Google Calendar / Outlook) and CRM hookups are on our roadmap and available now as a scoped, custom integration on Agentic Live and Enterprise — built per engagement. We'll always tell you honestly what's live now vs. custom — no vaporware.

Nova captures the booking on the call — the caller's name, number, reason, and preferred time — and instantly texts and emails it to you to confirm. Live two-way calendar sync (Google Calendar / Outlook) is on our roadmap and available today as a scoped custom integration on Agentic Live and Enterprise.

Nova discloses it's an AI assistant in its first sentence — compliant with CA SB1001 and similar laws everywhere. Recording disclosure is two-party-consent ready. We did the legal homework so you don't have to.

Recordings and transcripts are stored on YOUR account, exportable anytime, and never used to train other models or sold. Industry-standard encryption in transit and at rest. Your data is yours.

Three layers of guarantee: (1) Live in 24 hours or your setup fee is on us. (2) If Nova isn't booking leads after 30 days, we spend the next month re-training her on your business at no extra charge. (3) If after that she still isn't a fit, full refund of your most recent month. Setup is non-refundable — it covers the custom build. Monthly plans cancel anytime through Stripe. Annual plans are prepaid for the term: cancel early and we refund the remaining full unused months recalculated at the standard monthly rate, less the waived setup fee — the annual discount and setup waiver were consideration for the 12-month commitment.

Yes. If you want to earn by introducing Nova to other businesses, our partner program lets you resell BrandTalk AI and earn commission — we run the backend, you bring the relationships. See Join our team for details.