An AI receptionist for PCA and home-care agencies. It answers every family inquiry, captures the care needs and payer details, screens caregiver applicants, and helps cover last-minute call-offs, 24/7 in English, Spanish, and Tagalog. HIPAA-aware, with a BAA available on Enterprise.
Captures hours needed, the activities of daily living involved, location, and start date, so your coordinator calls back ready.
Private pay, long-term-care insurance, Medicaid waiver, or VA. Nova asks up front and routes accordingly.
Applicants calling about jobs get screened for credentials, availability, and area, and booked for an interview.
A caregiver calls off at 6 AM? Nova captures it and alerts your scheduler immediately so you can backfill the shift.
Nova handles English, Spanish, and Tagalog natively, with other languages on request, matching the families and caregivers you serve.
Per-tenant data scoping, encryption in transit and at rest, AI disclosure. BAA available on Enterprise.
A family searching for care calls several agencies and goes with the one that answers with patience. After hours, that is Nova, capturing the need before they call the next agency.
Yes. Nova handles English, Spanish, and Tagalog natively, with other languages available on request, which fits the families and caregivers many home-care agencies serve.
Yes. Nova screens applicants for credentials, availability, and service area, and books interviews, so recruiting calls do not go to voicemail.
Yes. Nova captures last-minute call-offs and alerts your scheduler immediately so you can backfill the shift.
Yes. Per-tenant data scoping, encryption in transit and at rest, and AI disclosure on every call. A BAA is available on the Enterprise tier.
Live in 24 hours. Cancel anytime. 30-day satisfaction guarantee.