📞 Call (702) 840-5407 — hear Nova answer as a medical practice scheduling appointments.
BrandTalk AI
Hear Nova Enterprise
For medical practices & physical therapy · HIPAA-aware

Your front desk shouldn't go home at 5.
Nova doesn't.

An AI receptionist for multi-doctor practices, physician groups, and physical therapy clinics. Answers every call, pre-qualifies insurance, books and reschedules appointments, triages emergencies to 911, and routes urgent calls to your on-call line — 24/7, in English, Spanish, and Tagalog (other languages available).

Get Nova for your practice Hear Nova live
Live in 24 hours or your setup is on us. BAA available on Enterprise. 30-day refund on your first month.
$299/moStarting tier
24hLive answering
HIPAA-awareBAA on Enterprise
BrandTalk AI voice receptionist answering patient calls for a medical practice around the clock
Built for clinical operations

Every after-hours patient call.
Every insurance question. Captured.

Patient intake & scheduling

Name, DOB, insurance, reason for visit, preferred provider, scheduling window — captured in seconds and sent to your staff inbox the moment the call ends.

Insurance pre-qualification

Nova asks the carrier and member ID up front, then routes self-pay vs in-network differently. Saves your front desk hours of phone tag.

Emergency & symptom routing

Emergency symptoms? Nova immediately tells the caller to dial 911 and escalates to your on-call line. Routine? It books the appointment. Nova never diagnoses.

Refill & records requests

Prescription refill requests captured with patient, medication, and pharmacy info, queued for clinical review. Records requests routed to the right staff.

Physical therapy intake

For PT clinics: referral source, injury area, prior-auth status, work-comp vs commercial. Nova gathers the pre-eval data before the patient walks in.

HIPAA-aware by design

Per-tenant data scoping, encryption in transit and at rest, AI disclosure on every call. BAA available on Enterprise. See our compliance posture →

The 5:01 PM problem

Patients call after hours.
That's when they book the practice that answers.

Evenings, lunch breaks, the Monday-morning rush — that's when patients actually pick up the phone. When they hit voicemail, most don't leave a message. They call the next practice. A new patient can be worth thousands in lifetime care; one missed call can be that patient.

0

patient calls to voicemail

24/7

booking, rescheduling & intake

∞

simultaneous callers — no busy signal at the 8 AM rush

Anatomy of a call

Here's exactly what your patient hears.

Illustrative — 6:18 PM, after close
Hi, I'm a new patient — do you take Blue Cross, and can I get in this week?
We do work with Blue Cross. I can get you in — would Thursday at 10:40 AM or Friday at 2 PM work better?
Thursday's good.
Done. I'll just need your name, date of birth, and member ID, and I'll text you the new-patient forms to fill out before you arrive.
→ New patient booked, insurance captured, intake forms sent — after the office had already closed.

Your front desk is for the patient standing in front of them — not the one on hold. Nova takes the overflow, the after-hours, and the insurance phone tag, so your staff can do the job you hired them for.

— Why practices put Nova on their line Front-desk relief, 24/7 coverage, and no missed new patients
Lands where your staff already works. Every captured patient detail is in your staff inbox the moment the call ends. Practice-management hookups (DrChrono, Kareo, SimplePractice, athenahealth) via Zapier on request, or native on Enterprise — scoped to your practice.
Compliance posture. HIPAA-aware. Per-tenant scoping. Encryption in transit and at rest. AI disclosure baked in. BAA available on Enterprise. Full security page →
Live in 24 hours. We onboard your providers, intake protocols, insurance carriers, escalation rules, and on-call schedule. You go live tomorrow.

Your patients call all day.
Make sure someone answers.

Live in 24 hours. Cancel anytime. 30-day refund on first month. BAA available on Enterprise.

Start your AI receptionist or talk to leadership
Not just AI

Built by humans. Tuned weekly.

S.A.G.E. stands for Synchronized Agentic Generative Engine — our proprietary stack. The engine is AI. The standard is human. Every week our team reviews flagged calls, tightens prompts, and ships improvements to your Nova. You get a receptionist that gets sharper, not staler.

Real onboarding team

A human builds your Nova from your providers, protocols, and tone — not a self-serve form.

Weekly tuning ritual

We review flagged calls every week. Nova learns the questions your patients actually call about.

Always escalates safely

Nova knows when to send a caller to 911 or your on-call line — no robotic dead-ends, no diagnosing.