Care · Therapy & counseling

The client who finally worked up the nerve to call.
Do not let them reach a voicemail.

A 24/7 AI receptionist for therapy and counseling practices. It books new clients with warmth, answers insurance and sliding-scale questions, handles intake and cancellations, and follows your crisis-escalation protocol, for clients of every age. HIPAA-aware, with a BAA available on Enterprise.

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$299/moStarting tier

24hLive answering

EN+ESOther langs available

Built for therapy & counseling

Every new-client call, insurance question, and cancellation. Handled with care.

New-client booking

The hardest call a client makes is the first one. Nova answers warmly, captures what they are seeking, and books the intake.

Insurance & sliding scale

Captures the carrier and member ID and answers in-network and sliding-scale questions per your rules.

Crisis escalation

If a caller is in distress, Nova follows the escalation protocol you define and routes to your on-call clinician immediately. It never counsels or diagnoses.

Cancellations & waitlist

Handles reschedules and cancellations and can offer the open slot to your waitlist, protecting your calendar.

All ages & specialties

Child, teen, adult, couples, family. Nova routes by specialty and clinician per your practice.

HIPAA-aware

Per-tenant data scoping, encryption in transit and at rest, AI disclosure. BAA available on Enterprise.

Anatomy of a call

Here's exactly what your caller hears.

Illustrative — 7:30 PM, after hours

Hi, um, I have never done this before. I am looking for someone to talk to about anxiety. Do you take my insurance?

I am really glad you reached out, that first call takes courage. We may, what insurance do you have? And would you prefer daytime or evening sessions?

I have Aetna. Evenings are better.

Thank you. I have noted Aetna and an evening preference, and the intake coordinator will confirm your first session and benefits. I am texting you a confirmation now.

→ New client gently booked, insurance and preference captured, intake coordinator looped in, without a voicemail.

Someone working up the nerve to start therapy will not call twice. Nova makes sure that first, hardest call is answered with warmth and booked, instead of going to voicemail.

— Why therapy & counseling put Nova on their lineCare services · live in 24 hours

Lead in your hand instantly. Every new client reaches your team instantly by text and email. Practice-management hookups (SimplePractice, TherapyNotes, TheraNest) via Zapier on request, or native on Enterprise.

Live in 24 hours. We train Nova on your services, pricing, and scheduling rules, then go live tomorrow.

Part of Care services. Part of the care services we support.

FAQ

Questions therapy & counseling ask.

Will it sound caring enough for a first-time client?

Yes. Nova is tuned for a warm, unhurried tone and discloses that it is an AI assistant. The goal is to make a nervous first-time caller feel welcome and get them booked.

How does it handle a caller in distress?

Nova follows the escalation protocol you define and routes urgent calls to your on-call clinician immediately. It does not counsel or diagnose.

Does it handle insurance and sliding scale?

Yes. Nova captures the carrier and member ID and answers in-network and sliding-scale questions per your rules.

Is it HIPAA-aware?

Yes. Per-tenant data scoping, encryption in transit and at rest, AI disclosure, and a BAA available on the Enterprise tier.

The client who finally worked up the nerve to call.Do not let them reach a voicemail.