Health & wellness · Senior care

The family decides at 10 PM.
They call whoever picks up.

An AI receptionist for senior-care agencies and communities. Nova answers the anxious after-hours call from an adult child, captures the care needs, books tours and in-home assessments, and routes urgent inquiries — without ever giving medical advice. Bilingual, patient, and available the moment a family is ready to act.

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Live in 24 hours or your setup is on us. 30-day refund on your first month.

$299/moStarting tier

24hLive answering

EN+ESOther langs available

Glowing blue AI voice waveform in a senior-living common room — BrandTalk AI answering and capturing calls 24/7

Built for senior-care providers

Every family inquiry, care question, and tour request — answered with patience, day or night.

Compassionate intake

Answers stressed family callers with patience and captures the senior's care needs, living situation, and timeline.

Care-needs qualification

Distinguishes the level of help needed — companion care, personal care, memory care, respite — and routes accordingly.

Tour & assessment booking

Books community tours and in-home assessments straight onto your calendar, including evenings and weekends.

Urgency routing

Flags time-sensitive situations — a hospital discharge, a sudden decline — for fast human follow-up.

Bilingual & patient

Full English and Spanish, at a pace that works for older callers and worried families.

Never gives medical advice

Nova captures and books — it does not diagnose or advise on care. Clinical questions route straight to your team.

Anatomy of a call

Here's exactly what your caller hears.

Illustrative — 10:15 PM, after a hospital call

My mom is being discharged from the hospital Friday and she can't be alone. I don't even know where to start.

I'm really glad you called — we can help. Is your mom able to manage things like bathing and meals on her own, or would she need hands-on help with those?

She'd need help with most of it now.

Thank you for letting me know. That sounds like personal care, and given the Friday discharge I'll mark this urgent. I can book an in-home assessment for tomorrow afternoon and have our care coordinator review your details tonight.

→ Hospital-discharge family captured, care level identified, assessment booked — within minutes of the call that came at 10 PM.

Families decide on care at the worst moment — a fall, a discharge, a diagnosis — and usually after hours. The agency that answers with a real, patient voice wins the placement. Nova is that voice, 24/7.

— Why senior-care providers put Nova on their lineSenior care · live in 24 hours

Lead in your hand instantly. Every family inquiry lands in your coordinator's inbox the moment the call ends. CRM and agency-software hookups (WellSky, AlayaCare, Aline) via a scoped custom integration on Agentic Live and Enterprise.

Live in 24 hours. We train Nova on your care levels, service area, and intake questions, then go live tomorrow.

Built for placement, not just answering. Care qualification, urgency routing, and tour booking — see all industry playbooks.

FAQ

Questions senior-care providers ask.

Does Nova give medical or care advice?

No. Nova captures needs and books tours and assessments — it never diagnoses or advises on care. Clinical questions route straight to your team, and every call discloses it's an AI assistant.

Can it qualify the level of care a family needs?

Yes. Nova distinguishes companion care, personal care, memory care, and respite, and captures the living situation and timeline your coordinators need.

Is family information kept confidential?

Yes. Per-tenant data scoping, encryption in transit and at rest, and AI disclosure on every call. A data-protection agreement is available on Enterprise.

How fast can we go live?

24 hours, after we onboard your care levels, service area, and scheduling rules.

The family decides at 10 PM.They call whoever picks up.