Professional services · Funeral services

The first call comes at 3 AM.
It must be answered with care.

An AI receptionist for funeral homes. The most important call a family makes comes at any hour, in the worst moment of their lives — and it must be answered by a calm, compassionate voice, never a machine. Nova answers 24/7, gathers what your director needs for an at-need call, and reaches your on-call staff immediately. Bilingual, dignified, always available.

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24hLive answering

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Glowing blue AI voice waveform in a dignified funeral home foyer — BrandTalk AI answering the first call with compassion, 24/7

Built for funeral homes

Every first call, pre-need inquiry, and service question — answered with compassion, any hour.

At-need first-call handling

Answers the death call with warmth, gathers the location and essential details, and reaches your on-call director immediately.

On-call dispatch

Connects or alerts your director or removal team right away — the family is never left waiting in their hardest hour.

Pre-need inquiries

Captures families planning ahead and books arrangement conferences straight onto your calendar.

Service & directions answers

Answers visitation times, service details, and directions so grieving callers get help without a transfer.

Compassionate, never rushed

Trained to handle bereavement calls with patience, dignity, and zero sales pressure.

Bilingual support

Full English and Spanish for every family.

Anatomy of a call

Here's exactly what your caller hears.

Illustrative — 3:10 AM, an at-need call

My father just passed away at home. I don't know what I'm supposed to do.

I am so sorry for your loss. I'm here to help you through this. Is your father at home with you now, and has hospice or a physician been notified?

Yes, hospice was just here. He's still at home.

Thank you. I'm going to reach our funeral director right now so they can guide you and arrange transport into our care. Please stay by the phone — they'll call you within minutes. May I take your name and the address?

→ Family comforted, details captured, on-call director reached — within minutes of a 3 AM call.

A family's first call is the most important one your funeral home ever takes, and it almost never comes during business hours. If it reaches voicemail, the family — and the at-need — goes elsewhere. Nova answers with compassion, every time.

— Why funeral homes put Nova on their lineFuneral services · live in 24 hours

Lead in your hand instantly. Every call lands in your inbox the moment it ends, and your on-call director is alerted instantly on an at-need. Funeral-software hookups (Passare, FuneralTech, Osiris) via a scoped custom integration on Agentic Live and Enterprise.

Live in 24 hours. We train Nova on your services, on-call protocol, and removal procedures, then go live tomorrow.

Built for the first call, not just answering. At-need handling, on-call dispatch, and pre-need — see all industry playbooks.

FAQ

Questions funeral homes ask.

Can it handle a death call with the right tone?

Yes. Nova is trained to answer at-need calls with warmth, patience, and dignity — no cold scripts, no sales pressure. It gathers what your director needs and reaches your on-call staff immediately.

Does it reach our on-call director right away?

Yes. On an at-need call Nova alerts or connects your on-call director or removal team immediately, so a grieving family is never left waiting.

Can it handle pre-need planning calls too?

Nova captures families planning ahead and books arrangement conferences on your calendar, alongside answering service times and directions for current families.

How fast can we go live?

24 hours, after we onboard your services, on-call protocol, and removal procedures.

The first call comes at 3 AM.It must be answered with care.